Our Policies
Scheduling & Cancellations
At Meso Wellness, we are committed to providing attentive, unhurried, and personalized care for every patient. Each appointment represents time reserved exclusively for you — and our ability to offer that same standard of care to others depends on timely notice when plans change.
Late Cancellations & Rescheduling
Cancellations and rescheduling requests made less than 48 hours before a scheduled appointment will be charged 50% of the appointment fee. This applies to all appointment types, including new patient consultations and follow-up visits.
No-Shows
Patients who do not arrive for a scheduled appointment without prior notice will be charged 100% of the appointment fee.
Payment of Fees
Any fees will be charged to the card on file at the time of the missed or late-cancelled appointment.
Why This Policy Exists
We maintain an active waitlist of patients seeking earlier access to care. Late cancellations often prevent us from offering those appointments to others — this policy helps ensure that every patient has a timely opportunity to be seen.
Inclement Weather
We understand that weather can make travel unsafe. In the event of inclement weather, either the patient or Meso Wellness may request that an in-person appointment be converted to a telemedicine visit. We will make every effort to accommodate this transition at no additional cost and without penalty.
If a patient is offered a telemedicine alternative and chooses to cancel instead, the standard 48-hour cancellation policy applies. If you are unsure whether weather conditions qualify, please reach out to us as early as possible and we will work with you.
Extenuating Circumstances
We recognize that genuine emergencies happen. Extenuating circumstances will be considered on a case-by-case basis at the discretion of our team. We kindly ask that you contact us as early as possible if something unexpected arises.
Thank you for respecting the time of our team and your fellow patients. We look forward to caring for you.
